Shipping policy


Shipping to Italy

Shipping costs in Italy are 10€

FREE above 100€

Shipping to Europe

Shipping costs to Europe are 15€

FREE above 500€


Shipping to the Rest of the World

Shipping charges are 30€

FREE above 500€

Please note import duties for countries outside the European Union (if applicable) are excluded from your order's total.

Pick up in Store

Pick up your Shopping Bag directly at the Store of your choice! Enter the code PICKUP and indicate, in the notes, the pick up point. As soon as it's ready, a text message will notify you!

Area Cost (incl. tax) Delivey Time
Italy Free shipping above 100€
3-5
European Union and United Kingdom 15.00 EUR - FREE shipping above 500€ 3-5
Rest of the World 30.00 EUR - FREE above 500€ 3-8



Returns

Right of withdrawal
1. BLUE EXPRESS FAMILY offers its customers a "money back guarantee"
If you are not satisfied with the goods received, you can send them back to us. You will be refunded as per the current regulations.
There are 28 days available to make the return. Availing yourself of this guarantee is simple, just follow the steps below:
Email digital@bluexpress.com within 10 days of receiving the goods.
Products must be returned by mail or express courier to the following address:
Lcb Company srl - Via Meucci 19 - 37036 - San Martino Buon Albergo - Verona - Italy.
Transportation costs for returns shall remain the responsibility of the customer.
Except as provided in point 2, transportation costs for returns shall be borne by the customer.
Products sent after the deadline to our warehouse without the above requirements cannot be refunded.
The product must be returned:
- properly packed in its original packaging, in perfect resale condition (not ruined, damaged or soiled)
and equipped with all its accessories and documentation, if any
- equipped with the Transport Document (present in the original packaging) so as to allow BLUE EXPRESS FAMILY to identify the Customer
(order number, first name, last name and address)
- without manifestly showing signs of use other than those compatible with carrying out a test of the same,
that is, that it does not bear traces of prolonged use (of more than a few minutes) exceeding the time necessary for a test and that it is not in such a state
as not to permit its resale.
To exercise the right of withdrawal, you will also have to choose from one of the following options:
- Replacement of the goods.In case you wish to replace the purchased goods with another product, it must be returned,
agreeing with customer service on the new product to be obtained as a replacement.
- Refund of money. The refund covers the price of the purchased product and will be made within 30 days of receipt of the returned goods.
The only expenses to be borne by the customer are those related to the return of the goods.
The merchandise once it arrives at our warehouse will be examined to assess any damage or tampering not resulting from transportation.
In the event that the customer has taken advantage of a promotion valid only over a certain spending threshold, and if returning all or part of the order the goods
remaining in his possession is of less value than the spending threshold, the value of the promotion will be withheld from the amount refunded.
2. Return of defective merchandise
In the case of defective goods, please email digital@bluexpress.com within 10 days of receipt of the goods.
Only in the case of defective merchandise will the cost of return for product replacement be borne by Lcb Company srl.

Prices and Promotions

Blue Express' e-commerce prices and promotions may differ from those in stores. Just as product offerings may differ.